CHALLENGE

Public safety agencies depend on complex communication and technology infrastructures to operate effectively—but lack of dedicated engineering support often leads to downtime, delayed issue resolution, and technology gaps during critical incidents.

Emergency operations centers (EOCs), 911 dispatch facilities, and field units increasingly rely on satellite, LTE, mesh networks, AV systems, and digital tools to maintain situational awareness and operational continuity. However, many agencies do not have in-house technical resources to manage these systems around the clock. Without a dedicated engineering partner, agencies struggle with slow response times, unclear escalation paths, and limited lifecycle support—jeopardizing readiness during emergencies and planned operations alike.

OUR approach

PEAKE’s PRO Support Engineering provides public safety agencies with tiered, mission-aligned technical support across their entire communications and IT infrastructure. Our engineers offer proactive monitoring, rapid incident response, field deployment support, and ongoing maintenance to ensure high availability and peak performance. Whether supporting a local police RTIC, statewide EOC, or mobile command fleet, PEAKE integrates into the agency’s operations to provide consistent, expert-level support.

technology

  • Tier I–III Help Desk and Engineering Response (24/7 availability)
  • Remote Monitoring and Management (RMM) of Critical Infrastructure
  • Field Engineering Dispatch for On-Site Support and System Recovery
  • Lifecycle Support for Tactical Networks, AV Systems, and Cloud Gateways
  • Configuration Management and System Health Reporting
  • Preventative Maintenance and Scheduled Service Visits
  • Secure Ticketing System with SLA Tracking and Escalation Protocols

Impact

PEAKE PRO Support ensures that public safety technology systems remain operational, secure, and fully supported—empowering agencies to respond quickly and confidently during any incident.

  • Reduced average issue resolution time
  • Increased system uptime and availability during real-world emergencies
  • Enabled faster deployment of new technology and software updates
  • Provided dedicated engineering support before, during, and after incidents
  • Improved agency confidence and operational readiness through expert partnership

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