CHALLENGE

Agencies and organizations operating complex communications and IT systems often lack dedicated technical resources to maintain, troubleshoot, and optimize their mission-critical infrastructure—leading to downtime, inefficiency, and operational risk

Whether supporting an Emergency Operations Center, a Mobile Command Vehicle, or a networked fleet, public safety and government agencies depend on reliable technology. Yet, when systems fail, configurations change, or environments evolve, many organizations struggle without access to specialized engineering support. Delays in resolving network issues, integrating new devices, or maintaining security standards can compromise operations and increase costs.

OUR approach

PEAKE provides Pro Support Engineering as a dedicated, tiered service offering that delivers expert technical support, rapid issue resolution, system optimization, and lifecycle maintenance. With proactive monitoring, remote diagnostics, on-site support options, and access to certified engineers, PEAKE becomes an extension of your team. From AV and network troubleshooting to connectivity tuning and software updates, Pro Support ensures every system performs as designed—day in, day out.

technology

  • Tiered Pro Support Plans (Core, Pro, Platinum)
  • 24/7 Remote Engineering and Technical Help Desk
  • Preventative Maintenance and Health Checks
  • Configuration Management and Software Updates
  • Advanced Diagnostics for Network, AV, and Connectivity Systems
  • On-Site Technical Dispatch Services (as needed)
  • Integration with PEAKE Monitoring Tools and Reporting Dashboards

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    Impact

    With PEAKE Pro Support Engineering, agencies gain peace of mind knowing their systems are actively supported, fully optimized, and mission-ready—at all times.

    • Reduced Downtime: Faster resolution of technical issues keeps operations running smoothly
    • Operational Confidence: Expert support available when and where it’s needed
    • System Longevity: Regular maintenance and optimization extend the life of critical assets
    • Cost Efficiency: Minimizes emergency repairs and unplanned system replacements
    • Scalable Support: Flexible service tiers to match the needs of growing or evolving agencies

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