CHALLENGE

Real Time Information Centers (RTIC) rely on advanced audiovisual (AV) systems to support real-time decision-making, intelligence sharing, and multi-agency coordination—but without dedicated support, these critical systems are prone to downtime, technical failures, and decreased operational effectiveness.

Police departments, emergency management agencies, and fusion centers use AV systems for live video feeds, incident dashboards, dispatch coordination, and mission briefings. These systems must be operational 24/7, fully integrated, and capable of supporting secure, multi-input displays across various platforms. However, many RTICs struggle to maintain AV reliability without specialized engineering support—leading to slow issue resolution, limited technical documentation, and reactive rather than proactive maintenance.

OUR approach

PEAKE provides dedicated PRO Support AV Services tailored to the high demands of Real-Time Information Centers. Our support engineers deliver proactive maintenance, real-time troubleshooting, remote monitoring, and on-site support to ensure RTIC AV systems are always mission-ready. From video walls and command consoles to conferencing platforms and secure AV over IP networks, PEAKE ensures end-to-end reliability and performance—customized to the operational needs of each agency.

technology

  • AV System Monitoring and Health Checks (Video Walls, Matrix Switchers, Control Panels)
  • Tiered Support Model with SLA-Based Response Times
  • Preventative Maintenance and Firmware/Software Updates
  • AV over IP Network Integration and Troubleshooting
  • Multi-Input Display Management for Live Feeds and Data Sources
  • Secure Conferencing and Collaboration Platform Support (ZoomGov, Teams, Webex)
  • 24/7 Remote Support and On-Site Engineering Dispatch

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    Impact

    PEAKE’s AV-focused PRO Support keeps RTICs fully operational, allowing public safety teams to maintain uninterrupted situational awareness, respond rapidly to incidents, and collaborate across jurisdictions.

    • Maintain uptime for mission-critical AV infrastructure
    • Enabled real-time visibility across live drone, surveillance, and dispatch systems
    • Reduced response time for AV issues
    • Improved coordination between agencies through stable conferencing and display systems
    • Enhanced long-term system performance with scheduled updates and preventative care

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