CHALLENGE

Emergency Operations Centers must maintain seamless, real-time coordination during high-pressure incidents—but AV system failures, lack of technical support, or delayed troubleshooting can undermine critical response efforts.

EOCs depend heavily on audiovisual systems to display real-time data, run multi-agency briefings, monitor live incident feeds, and support interagency communications. These systems must be reliable, scalable, and secure—especially during activations for natural disasters, mass casualty events, or major planned operations. Without expert-level AV support, many EOCs face operational disruptions caused by screen outages, conferencing failures, audio issues, or configuration breakdowns at the worst possible moments.

OUR approach

PEAKE provides PRO Support AV Services specifically designed to sustain the performance of AV infrastructure within EOCs. Our engineering team offers proactive system monitoring, rapid remote response, on-site service, and lifecycle support to ensure high availability and optimal performance. From large-format video walls to conference audio systems and digital signage, PEAKE ensures that EOC technology works when it matters most.

technology

  • 24/7 AV Monitoring and Real-Time Incident Response
  • Preventative Maintenance and Firmware/Software Management
  • AV Control System Support (Crestron, Extron, Q-SYS)
  • Multi-Screen Video Wall and Display Management
  • Secure Conferencing Integration (ZoomGov, MS Teams, SIP/H.323)
  • Room Audio and Microphone System Tuning and Repair
  • On-Site Troubleshooting and System Reconfiguration
  • SLA-Backed Tiers of Service with Engineering Escalation

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    Impact

    PEAKE’s AV support services for EOCs ensure operational readiness, clear communication, and situational awareness—empowering emergency managers to lead effectively during any crisis.

    • Sustain 24/7 AV availability during activations and exercises
    • Reduce AV issue resolution time with rapid engineering response
    • Improved coordination and situational clarity through optimized display systems
    • Enhanced reliability of secure communications during joint briefings
    • Increased confidence among EOC leadership and partner agencies

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